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Craftsmen, below you will find answers to many common questions about
our service.
Why do I need a web site?
Almost everyone understands that a web site presence is worthwhile.
It provides a great opportunity for your customers to find your
online catalog all year long - not just at a few shows. If you're
not interested in developing your business, then we can't help you.
If you are interested then read
this.
Why is it so Cheap?
We want to make the Internet available to everyone; big or small.
If you have 10 items to sell (our minimum billing), then your Total
Monthly cost will be $8 per month (we have a 12 month min. billing
cycle) or $96 for the year. If you have 20 items to put at your site,
your cost is the same - just the setup fee for us to initially upload
the items. There is a very reasonable $60 setup fee for the initial
design of your site and uploading 10 items - any additional items
are $8 each to upload.
I am not sure how much money to send, can you bill me?
Yes! Just send along your text, photos and info and we will bill you.
How do people pay me?
If you have a credit card processor the shopping cart stores their
information and you can log in to access all orders and the credit
card info. We can also link to Paypal - or if you just want them to
send a check we can do that also.
Who decides which pictures show in the boxes on the Craftmall
home page?
Each time the home page is loaded there are random pictures chosen
from the group of vendors. If you want to see your slide, then reload
the page until you see it. They are loaded randomly so that shoppers
see a variation and this keeps the site dynamic.
If I don't have a computer how do I get orders?
You will need some type of computer access (friend or neighbor) and
email account to receive orders.
What is your policy on payment?
All accounts past due 30 days will be put on hold - that means the
site is not accessible.
What is your policy on Shoppers complaints?
We contact the Craftsmen involved and ask them to remedy the situation.
All accounts not filling orders in a timely manor will be put on hold
or removed without compensation. For ex. we get a complaint that a
shopper is waiting for 4 weeks and has not received their order which
was promised in two weeks - we then call the Craftsmen. If the craftsmen
does not fill the order ASAP they will be removed and their site cancelled
without any refund for service paid. This hold policy applies to prepaid
orders only. For example you receive a check for a craft, you cash
the check and do not send the order.
What is your policy on spamming?
We will remove or place on hold any account that spams using Dean
Martin's Craftmall.net. We will not refund any money to accounts that
spam and are removed or placed on hold.
How many items can I feature on my site?
You can feature as many items as you pay for us to upload to your
shopping cart.
Are there any hidden fees?
No, there are not any hidden fees. There are additional services available
for a fee, if you desire them, such as purchasing your own domain
name, full web site hosting with email services, getting your photographs
digitized, etc.- please call or email for pricing.
Do you take a commission on my sales?
No, all orders are sent directly to you by mail, phone, fax, or email.
How soon will I be on the Internet?
One week or less after we receive all the text, data and images. Add
a few days for scans or photography.
Can I sell imported crafts here?
No, we do not allow any imports. The reason for this is, we represent
people who make crafts, not importers.
Can I make changes to my site?
Yes - anytime. The first set of changes, if done within initial 30
days, are free. Additional items can be added for $8 each. If you
need to make pricing changes or text changes we can do that for $2
each.
How large of a photo can I send you?
The digital photo sent to us will be compressed to be under 50K, many
images are under 25K. So send us cropped images no larger than 600
pixels x 600 pixels, or if sending color prints for us to scan (additional
charge) no larger than 4x6.
How can people find my site?
Each store front or craftsmen will be registered with their own address.
For example your shops address "www.craftmall.net/YourName"
will be registered with all major search engines for no additional
cost. This service will be done ASAP using our submittal service.
Search engines do take several months for new sites to be linked.
For better search engine rankings you can visit bulletin board or
forum sites and put your web address in your signature.
How is this better than my own personal web page?
It's not necessarily better, just different. It is better for people
who want one stop shopping. It is also much less expensive than a
full web site design (typically $400-600 and up). If someone wants
to shop for crafts, they go where numerous craftsmen are. As we grow
we will attract more people. If you already have your own web page
and want to host it through us, we will put a link from your shop
in the Craftmall to your web page for no additional charge. The benefit
to having your own personal site is that you have full customization
of the look and feel.
Can I have a link to another of my pages?
Yes, if you have a craftmall site, you may have one free link to a
site you own or a craft club or craft guild's site you are a member
of. We reserve the right to refuse non-craft affiliated site links.
I want my customers to be able to buy online with a charge card.
Can you do this?
Yes, we have Secure Online Shopping using a secure form.
Can the Dean Martin's Craftmall.net use pictures they took in
any other way than being on my page?
Yes. We may use your photo to promote the Craftmall. We may place
it in our "Wing" slide show, or we may place it in a banner
to attract traffic.
How much traffic does this site get?
We are getting about 10,000 hits a day and anywhere from 100 to 500
unique visits a day. In addition, many of our visitors go directly
to the craftsmen's site and not through the main page. Therefore,
a portion of the mall traffic is not even included in the above numbers.
I am going away for 60 days what should I do?
We can place a notice on your page that states "No orders taken
until ?". There is no charge for doing this.
How do I get more people coming to my site?
There is a lot of competition out there. First make sure everyone
you have contact with gets your web address. For example place a small
poster at all shows and give out plenty of cards with your Craftmall
address on them (make them easily accessible). List your web address
on all printed material including magazine or news paper advertising.
Go to the Internet and post your address at any sites offering free
advertising. Advertise on a email news letter.
If the Dean Martin's Craftmall.net takes photos of my products,
who owns them and can I use them also?
We reserve the right to keep and use the photos sent to us or taken
by us, to promote the Craftmall using any media format. So we have
100% usage with no restrictions. You however also have the same rights
to the photo and even the text we write. You can do whatever you want
with what is on your shop's page. We are a friendly Craftmall and
have few restrictions. We encourage our Craftsmen to get the word
out about their site using any means. Some even hand out printed copies
of their shop.
Will you be raising the rates or minimum any time soon?
No.
What if I join and pay for one year then decide I want to de-list,
do I get a refund?
It takes a great deal of work to initially get your site online. If
you are unhappy with the way your page looks we will be glad to make
any necessary changes in the first 30 days. If you are still not happy
we will refund all but $60 to compensate for the initial setup. After
the first 30 days there are no refunds.
O.K. How do I get started?
You need to send us the following;
(1) Your Logo:
Send us a digital logo (we can scan a printed logo for $3). If you
don't have a logo, you can make one online for free. Just go to our
site, click on "join us", and click on "Make my own
Logo". Or we will make it for you for $8 at the free logo page
(if for some reason you do not like the logo we make, then send us
a replacement logo)
(2) Meet The Craftsmen:
Send us a paragraph about you & your crafts and a digital photo
of yourself (we can scan a color print (not slides) for $3).
(3) Display Box Text for each item:
Write a paragraph of information about each product (with a number
on each paragraph & corresponding photo so we don't confuse them).
This paragraph can have size info, customizing info, or just have
a story about your item!
(4) Business Info:
Send us your - Name, address, phone, fax, and email.
(5) Photos:
Send us your photos on a disk (or by email), or Send us your color
prints (one item per print) and we will scan them for $3 ea., or Send
us your items and we will photograph them for $8 ea., plus return
shipping.
All photographic color prints will remain with us unless asked to
be returned - so when you send color prints please send us copies.
(6) Your Payment
We reserve the right to run Banner Ads on any page at anytime.
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